tracvoodoo
To Dell's future consumer We have purchased many, many products from Dell over the years ($16k within the last year) and I have not had any difficult problems, thus far. In fact when I ordered a customized 8200 desktop it arrived exactly 3 days later to my surprise, seems that they would have had to ship it 3 days before I even ordered it. I was wondering what the UPS man was doing at my house. I, too have used their customer serivce via telephone and never had to wait more than 2 minutes on hold, maybe luck on my part. Never the less, each question I posed was answered and any alterations, situations or complications that I have given to Dell has been handled efficiently to my satisfaction. Appears to me that they do the best that they can to supply on the extraordinary demands of the consumer with that consumer's needs as prioriety. I enjoy ordering products from Dell. The only issue that I don't care for is having to deciper the English of a customer serivce representative whose primary language is other than English. It becomes difficult to relay needs and explain requirements. This can be very frustrating to someone who lacks patience. Out of 4 phone calls that I have made in the last week to their customer service I have dealt with this 3 times. I find that I have to reask questions and explain more than twice which is time consuming but still worth the great deals and value of a Dell. I have owned Sony, Dells, HPs, Compaqs (only have had to repaired Gateways from 3 other friends) and I find Dell to be the better in price, ease of purchase, quality of hardware and even still customer service. With ordering from Dell, I couldn't have done better myself and that says quite a bit. Full Review
cowboyjr2005
If any body is in the market for buying a new Desktop or Notebook. They need to go to Dell they are awsome people there. They are very helpful Customer Service. I bought a Desktop the 2400 One. And i love it. And i had a problem with it so I called Dell and i told my problem to a Person there at Dell. They tried to get it resloved over the phone then they said let me just send out these 3 Cd's to get your System back and Running like u just got it since i did that with the Cd's I love my Dell 2400 Desktop. 2 Mounths later I bought a another Dell 2400 and now im getting ready to buy a Handheld/PDA from Dell. There Shipping is Awsome. They always have awsome Sales going on I never ever see them not having a Sale.Thats why i love Dell they are Awsome People's . They told me i would get my New Desktop in 5 Business Days . I order it on a Sunday and I got it Tuesday . That is Awsome Fast to get it that Fast. And it doesn't Take that Long to Build it. If u need your New Desktop Fast order it online its Etremely Fast on there. I order it like at 5 in the Evening and It was at the End of the Building area and Headed to Boxing. I would get a dell before any other Companys etc. Thanks I think u will Love a Dell as they say on tv Dude your Getting a Dell.!!!! :) Full Review
ndxc39
I don't know why all these people are putting negative comments. Ever think it may be the user and not Dell? Just a thought. I've bought from Dell on both the Home side and Business. I have had nothing but perfect service at all times. I've bought several Dimensions, several Precisions, a couple Power Edge servers, Power Vault NAS, a Dell switch and a few Dell Printers(and thats just for Home and a side business). I also work in IT at a software company and we buy from Dell non-stop. My shipments have ALWAYS come earlier then expected. On the business side they work with me to the extreme, making sure I get the best deals and even throw in some extras(discounts, freebies, etc). The only part I will agree with is Tech Support. I have had both ups and downs. I have had a tech work with me till 1am way past his working hours to help me, but the next time you call you might get a different country. They may be perfectly qualified for the job, but the language barrier can hurt the process. Full Review
